TERMS & CONDITIONS
Thank you for visiting the website. By visiting and/or purchasing from
www.lilian-rodriguez.com, you are consenting to these posted Terms and Conditions/Use/Service. Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. These Terms apply to all users of the site, including, without limitation, users who are browsers, vendors, customers, merchants, and/or contributors of content.
If you do not agree, please do not use the site. We reserve the right to make any changes we deem necessary at any time. Your continued use of this and related Lilian Buergi-Rodriguez websites and services will mean that you accept those changes.
This website is operated by GCS Global Consulting Services AG, Lilian Buergi-Rodriguez Intuitive Coaching & Consulting Wellbeing Services. Throughout the site, the terms "I, "we”, “us”,“our” and "Company" refer to Lilian Rodriguez Coaching Services. Lilian Rodriguez Coaching Services offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here. The term “user,” “you” and “your” refers to site visitors, clients, and any other users of the site.
Terms of Use/Service
By agreeing to these Terms, you represent that you are at least the age of majority in your Country, state, jurisdiction, or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. Children under the age of 18 are prohibited from using the Site.
Personal Information
Your submission of personal information through the store is governed by our Privacy Policy.
Applicability
These terms and conditions apply to all verbal or written coaching agreements between individuals and/or organizations (hereafter: you, the client) and me, Lilian Buergi-Rodriguez, of GCS Global Consulting Services AG - Lilian Rodriguez Intuitive Coaching & Consulting Wellbeing Services (the company).
By signing a Coaching Agreement or submitting a full/or partial payment, you agree to the following.
Coaching Assignment
The consulting assignment will be discussed during the first Introduction. After defining the assignment service, the scope of the consulting mandate will be estimated. Upon request, a written estimate will be provided. Adjustments to the scope of each consulting assignment are possible during the consulting process by mutual agreement.
Confidentiality
All content of consulting sessions will be kept confidential. If necessary, the parties may mutually determine what information should be shared with third parties. For reasons of quality assurance, we are authorized to reflect on counseling situations anonymously in an intervention group.
Responsibility
As a coach, organizational consultant, and/or supervisor, I am available as a process facilitator. The responsibility for the process guidance lies with me. I will do everything possible to support you in achieving your own results and desired outcomes. The responsibility for the nature and extent of the change work within the process and its effects and consequences lies with the client. You are responsible for the cause of any change in your life. You assume full responsibility for all decisions and actions. You, the client, by signing this coaching agreement, agree and acknowledge that the coach is not a licensed investment advisor, real estate agent, accountant, financial, health, or legal professional.
No Guarantees
We cannot guarantee the outcome of the Services and/or participation in the Program. We make no guarantees other than that the Services described shall be provided to you in accordance with this Agreement. Client acknowledges that Company cannot guarantee any results of the Services/Program as such outcomes are based on subjective factors (including, but not limited to, Client’s participation) that cannot be controlled by Company. Any testimonials or reviews shared by the Company are not a representation of guaranteed results, only possible results. Client not achieving his or her desired results is not grounds for a refund.
From time to time, and upon Client’s request, Company and/or its representatives may provide Client with recommendations or referrals for third-party service providers. Company in no way guarantees the quality of service provided by any third party and bears no liability with respect to such service or experience.
Consulting Location
Other locations, including virtual sessions via Zoom/Skype, are possible for all consultations by mutual agreement. Costs for any room rental and other expenses will apply after prior consultation and notification.
Scheduling Sessions
Sessions/calls will be scheduled using an online scheduling tool. If Client cannot attend a scheduled call, Client shall inform the Company with at minimum 48 hours' notice. The client is responsible for rescheduling via phone or contact (and receiving a reply) via email. One courtesy rescheduling will be provided for the term of the Agreement. Any further cancellations of calls will be rescheduled at the Company’s discretion, however, will otherwise be considered forfeited by the Client. The client is not entitled to a partial or full refund if a call forfeiture takes place. The client agrees to be professional and respectful of the other party’s time in communicating availability. No refunds, credits, or transfers are available for no-shows.
Assignments
Assignments help facilitate change and the achievement of desired results.
Communication
All communication will take place via e-mail, or phone. If there will be a time that either the Client or Coach will be unavailable (vacation, illness, etc.), that needs to be communicated and a check-in date established.
Complimentary extra coaching time via phone and Email
There is no extra charge for short max. 10-minute. "catch up" calls between your sessions, whether to discuss an issue or concern or to share something great! Your coach provides this free extra service to give you more value and results. Your Coach is available via email during the week to share wins, seek clarity on actions, or check in on minor issues. Again, there is no charge for these short "catch-up" emails.
Coaching Fee & Payment
Payment for services must be made in full prior to the scheduled session unless otherwise arranged and approved by Lilian Rodriguez. This applies to individual coaching, coaching packages, telephone consulting, online consulting, and consulting via email. The fee includes value-added tax (VAT), currency is Swiss franc. The fee includes the service itself, time for the usual preparation and follow-up activities, and material costs. Unusual additional services, such as the written preparation of concepts or final reports, will be charged separately by mutual agreement.
On-site coaching and consulting are paid in cash or by card (Sumup) at the first contact.
Refund and early termination
If you wish to cancel the Coaching Agreement for individual sessions and payments within 5 business days of the date indicated you may do so for a full 100% refund of payment less the cost of any products delivered. This refund is only available if services have not yet commenced. Otherwise, any refund will be void. You may cancel the Coaching Agreement for all Coaching Packages by requesting the cancellation of your reservation fee payment within 5 business days of purchase. You may do so for a full 100% refund of payment less the cost of any products delivered. Only services that have not yet begun are eligible for this refund. Otherwise, any refund will be void.
Any cancellation request 5 days after payment of the reservation fee is non-refundable, the Coaching agreement will continue and full payment will be due. So please make your decision wisely.
In the event of early termination, during the program, a final session should be scheduled if possible. This Agreement may also be terminated by either Party in writing via e-mail. Written notice shall be provided at least 7 Days before the date of intended termination. Upon termination, the Client will be responsible for fifty percent (50%) of the remaining payment for the contract period.
In the event that Client engages in abusive or unprofessional behavior in the Program, towards representatives of the Company or other Program members, if applicable, the Company reserves the right to cancel Client’s participation and terminate access to the Services, without notice. No refund will be provided in the event that this takes place. The client will remain obligated to pay all remaining unpaid program fees in full. The client’s failure to effectively participate in the Program is not grounds for a refund.
Terms of Coaching Packages
Coaching programs are created and sold as complete packages and cannot be modified or partially completed in any way. If the Client is enrolled in ongoing coaching for a number of sessions, unused sessions due to termination of the program are not eligible for refund, credit, or transfer.
Modification Services & Prices
Prices for our services and products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content provided) without notice at any time. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.
Affiliate Links
The company may provide on its website or via email affiliate links under which the Company may benefit monetarily. The company in no way guarantees the quality of the product or service provided by any third party and bears no liability with respect to such service or experience.
Non-Disparagement
You agree to refrain from making any statements or comments of a defamatory or disparaging nature to any third party regarding the Company, or any of the Company’s officers, directors, employees, personnel, agents, policies, services, or products, other than to comply with the law. This provision in no way restricts your ability to communicate reviews or performance assessments about the Company’s goods or services.
Payment Plan
If any installment payment should default, the Client will have seven (5) days to rectify the situation. Any scheduled coaching session(s) will be postponed until payment is received within 5 days, all discounts and bonuses will be forfeited and full payment will apply. If a Client should default on any installment payment, the result may be cancellation from the Program and the Cancellation Policy will apply.
Suspending Membership
Is not possible after the coaching agreement is in progress.
Program Changes
The Coach reserves the right to change, modify, or cancel any programs as considered necessary. Any such change will be made in consultation with the Client.
Medical, Mental Health, and 'Expertise' Disclaimer
The information contained in or made available through coaching sessions, programs, or events is not a substitute for professional medical diagnosis, treatment, healing, or advice. You should always consult a qualified healthcare professional with questions about any medical condition. If you have or suspect you may have a disease, disorder, or mental or medical condition, please seek the advice of an appropriate medical or mental health provider, as the products and services offered through this website are not a substitute for such care and do not claim to be so.
Neither we, our partners, nor any of their affiliates shall be liable for any direct, indirect, consequential, special, exemplary, or other damages, including, but not limited to, economic loss, injury, illness, or death. You are solely responsible and accountable for your decisions, actions, and results in life, and by using coaching sessions, and participating in programs or events from Lilian Rodriguez, you agree not to attempt to hold us liable for any such decisions, actions, or results, at any time, under any circumstances.
The information on this site is not intended or implied to be a substitute for professional medical advice, diagnosis, or treatment. All content, including text, graphics, images, and information, contained on or available through this site is for general informational purposes only. Please consult a healthcare professional if you need help with depression, illness, or any other concern.
This includes but is not limited to, the information contained on message boards, in text files, or in chats, and cannot replace or substitute for the services of trained professionals in any field, including, but not limited to financial, medical, psychological, or legal matters. In particular, you should regularly consult a physician regarding any matter relating to your physical or mental health, including any symptoms that may require diagnosis or medical attention. We and our teachers students or certified graduates make no representations or warranties concerning any treatment, action, or use of any medication or preparation by any person following the information offered or provided within or through the Sites.
Recordings
Calls and Sessions may be recorded at the Clients' request. Client access to these recordings via the online forum or other means provided by the Company. Client agrees and consents to the recording of any calls, meetings, or conversations that take place as part of this Agreement if recordings are requested.
Force Majeure
Notwithstanding the above, the Company may choose to be excused of any further performance obligations in the event of a disastrous occurrence outside the control of the Company that materially affects the Services provided in this Agreement, including:
natural disaster, War, invasion, act of foreign enemies, embargo, or other hostility (whether declared or not), Any hazardous situation created outside the control of either party such as a riot, disorder, pandemic or epidemic, nuclear leak or explosion, or act or threat of terrorism.
The Company will be permitted to make a reasonable effort to reschedule calls/sessions/etc. as needed in order to comply with the terms of this Agreement, however, will not be found in breach if this is not possible due to the circumstances.
Indemnification
The client understands that all actions taken are voluntary and at the Client's own risk. Clients should seek independent professional advice before taking any physical, business, or investment action. I am not liable for any failure to achieve results or for any damages resulting from any consultation.
Our intellectual property
This Site and Service contain intellectual property owned by GCS Global Consulting Services AG, including, but not limited to, trademarks, copyrights, proprietary information, and other intellectual property as well as the Lilian Rodriguez Intuitive Wellbeing Coaching Services name, logo, all designs, text, graphics, digital products, other files, and the selection and arrangement of such. You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works based on, distribute, display, reproduce, or perform, or in any way exploit in any format whatsoever any of the Site, Service Content, Course and Program Materials, or other intellectual property, in whole or in part without our prior express and written consent. We reserve the right to immediately remove you from the Service, without a refund, if you are caught violating this intellectual property policy. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Site and/or Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You agree to not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of these Terms will result in an immediate termination of your Services.
Infringement Notification
Lilian Rodriguez Coaching Services respects the rights of others and we expect users of our Sites and Services to do the same. This Agreement prohibits the infringement of the copyrights of others, and it is also the Company’s policy that the Company may remove, suspend, terminate access, or take other appropriate action against repeat offenders. We may also remove content that in our sole discretion appears to infringe the intellectual property rights of others.
If you have evidence, know, or have a good faith belief that content residing on or accessible through our online forum or Site infringes a copyright that you own or for which you are a designated agent, please send a notice of infringement by email to Lilian Rodriguez
Coaching Services: Email: info@lilian-rodriguez.com.
In any such notice, please include sufficient information to address the items specified below:
Identify the copyrighted work claimed to have been infringed. If multiple copyrighted works are covered by a single notification, provide a representative list of such works.
Identify the material that is claimed to be infringing or to be the subject of infringing activity. Include information reasonably sufficient to permit to locating of the material.
Please provide a URL and screenshots for each item. Include the specific asset(s) or page(s) that you claim to be infringing.
Say “entire work” ONLY if all assets/pages in a collection/document are infringing.
Include details of your claim to the material, or your relationship to the material’s copyright holder.
Provide your full name, address, and telephone number should we need to clarify your claim.
Provide a working email address where we can contact you to confirm your claim.
If true, include the following statement: “I have a good faith belief that use of the copyrighted materials described above as the allegedly infringing web pages is not authorized by the copyright owner, its agent, or the law.”
If true, include the following statement: “I swear, under penalty of perjury, that the information in the notification is accurate and that I am the copyright owner or am authorized to act on behalf of the copyright owner to make this complaint.”
Sign the document, physically or electronically.
Agreement Section
The Client agrees to abide by the above terms and conditions by entering into a coaching agreement. Signatures transmitted digitally, and created electronically via touchscreen or computer mouse shall have the same force and binding effect under law as an original handwritten signature in ink, including paying any amount to the Company.
Place of Jurisdiction
The General Terms and Conditions of Consulting are governed exclusively by the laws of Liechtenstein. The place of jurisdiction is Vaduz. The parties agree to attempt to resolve any dispute, claim, or controversy arising out of or relating to this Agreement by mediation, after a good faith effort to resolve such dispute amicably. Parties shall share in the costs. The parties further agree that their respective good faith participation in mediation is a condition precedent to pursuing any other available legal or equitable remedy, including litigation, arbitration, or other dispute resolution procedures.
Recovery of Legal Expenses
If any action, suit, arbitration, or other proceeding is brought to enforce this Agreement or for any alleged breach, default, or misrepresentation relating to any of the terms of this Agreement, the successful or prevailing party or parties shall be entitled to recover reasonable attorneys' fees and other costs incurred in such action or proceeding, in addition to any other relief to which it or they may be entitled.
Severability
If any term, provision, agreement, or condition of this Agreement is held by an arbitrator or court of competent jurisdiction to be invalid, void, or unenforceable, the remainder of this Agreement shall remain in full force and effect and shall not be affected, impaired or invalidated in any way.
Assignment
These Terms and Conditions shall be binding upon and inure to the benefit of the successors and assigns of the parties. These Terms and Conditions may not be assigned, delegated, sublicensed, or otherwise transferred by you. Any transfer, assignment, delegation, or sublicense by you will be void.
Gift Cards
Gift Cards are gift certificates for the purchase of services or goods from the lilianrodriguez.com website only.
Gift cards cannot be exchanged, refunded, or redeemed for cash.
Gift Cards are valid for 12 months from the date of purchase.
Questions about these Terms and Conditions? Email us at info@lilian-rodriguez.com.
Updated: January 2024
